Cisco Exemplifies TBL Networks’ Customer Support Model

Cisco Systems published a case study to their website today highlighting TBL Networks’ advanced technology adoption and how it is leveraged to scale business productivity beyond normal limits. The article, entitled Emerging Reseller Provides Large-Company Service, focuses specifically on TBL’s Amber Support Center – the support request and emergency case notification application that allows TBL Networks to offer the highest quality support to its customers. The Cisco publication states “TBL Networks, Inc. offers a more attractive service-level agreement than larger competitors, thanks to an automated trouble-ticket handling application developed with Cisco Unified Application Environment.”

The case study goes on to outline additional hard and soft cost savings realized by TBL Networks from its investment in Cisco Unified Communications. TBL President and CEO Alan Sears concludes the article with the statement “I can sum up the advantages of Cisco Unified Communications in one word: flexibility. Other than adding more hours in the day, Cisco Unified Communications is the best way to help our employees be as productive as possible.”

Read the full article on the cisco.com website: TBL Networks Case Study

You can also find links to the publication under the Product Literature Case Studies section of the Cisco Product Pages for UC Manager Business Edition, Unity Connection, Unified Application Environment, Contact Center Express, Presence Server, MeetingPlace Express, SNR Mobility, Video Advantage, Cisco IP Phones, Personal Communicator Client, and IP Communicator Softphone.